Shipping Policy
Shipping Policy
This Shipping Policy applies to purchases made on https://brazilianwaterpurifiers.com/. Please read this policy carefully before placing your order.
Pay Attention to the Shipping Address
Brazilian Water Purifiers will ship products to the shipping address provided by the customer at checkout. To ensure smooth and timely delivery, please carefully review and enter your complete and accurate shipping address when placing your order.
We strongly recommend including a WhatsApp phone number during checkout to facilitate communication in case additional information is required for delivery or customs clearance.
Shipping Destinations
Shipping to North America
For online retail purchases, we offer flat-rate international express shipping at a cost of USD $12.80, valid throughout North America (United States and Canada). For wholesale or large-quantity orders, shipping conditions will be reviewed on a case-by-case basis to ensure the best possible service.
Note: All products shipped by Brazilian Water Purifiers and its logistics partners are carefully inspected and securely packaged prior to shipment.
Order Processing
After your order is confirmed and payment is successfully processed, the following steps take place: sorting, packing, and shipping.
Standard processing time: 3 to 5 business days
Business hours: Monday to Friday, 9:00 a.m. to 6:00 p.m.
Important Note: All water filters sold by Brazilian Water Purifiers require up to 7 days of preparation prior to shipping due to quality control procedures and secure packaging standards. Orders placed on Saturdays or Sundays will be processed on the following Monday.
Shipping Time & Tracking Information
Once your order has been shipped, you will receive a tracking number by email (sent to the email address used during checkout) within 7 business days after order processing. You may track your shipment directly on our website using the tracking page provided.
Estimated delivery time after shipment: 13 to 18 business days
Please note: All orders are shipped from Brazil via the Brazilian Post Office to the destination address.
Estimated Delivery Time
In most cases, orders are delivered within 2 to 3 weeks after shipment.
However, delivery times may be affected by factors beyond our control, including but not limited to:
Weather conditions
Customs inspections
Strikes or public holidays
Delays caused by local postal services
Such circumstances may result in additional delivery time.
Receipt of Goods
It is the customer’s responsibility to inspect the package upon delivery and verify the condition of both the packaging and the product.
You have the right to refuse delivery if the package:
Has been opened
Shows significant damage
Appears compromised in any way
Once the package has been accepted, we cannot accept claims for damage caused during shipping or carrier handling.
Customs Information
Although uncommon, shipments may be subject to customs inspections in the destination country. These inspections may be random or routine. If customs authorities require additional information, they may contact you directly via the email address or phone number provided at checkout.
Helpful Tip
If your package remains in customs for more than 7 business days, we recommend contacting the local customs office or postal service for clarification.
Duties & Taxes
All shipments include:
Tax documentation
AWB (Air Waybill)
Commercial invoice
All applicable taxes and duties are prepaid in the country of origin. However, some destination countries may charge small customs clearance or handling fees, which are the responsibility of the buyer and must be paid upon delivery or collection.
By completing a purchase on our website, the customer acknowledges and agrees to all terms outlined in this Shipping Policy and accepts responsibility for any customs fees or taxes imposed by the destination country.
Secure Purchase
Our website uses industry-leading security systems to protect your personal and payment information, including:
SSL Encryption Certificate
Protection against data theft and credit card fraud
All payment transactions are processed securely through our encrypted payment gateway (Stripe), ensuring that your financial information remains strictly confidential.
If you have any questions regarding shipping, please contact our customer support team:
contact@brazilianwaterpurifiers.com
Last updated: January 2026