Refund & Return Policy

Refund & Return Policy

This Refund & Return Policy applies to purchases made on https://brazilianwaterpurifiers.com/ and is designed in accordance with applicable United States and Canadian consumer protection laws.

By completing a purchase on our website, you agree to the terms outlined below.

1. General Policy Overview

Brazilian Water Purifiers strives to ensure customer satisfaction. However, due to the nature of our products and international shipping, returns and refunds are subject to specific conditions.

Unlike European Union regulations, there is no automatic right of withdrawal under U.S. and Canadian law for online purchases. Refunds and returns are therefore governed by the policies disclosed at the time of purchase.

2. Eligibility for Returns

A return request may be accepted under the following conditions:

  • The request is made within 14 calendar days of the delivery date;

  • The product is unused, undamaged, and in the same condition as received;

  • The product is returned in its original packaging, including all labels, seals, manuals, and protective elements;

  • The product has not been installed, altered, or used.

Important: Returns will not be accepted if any of the above conditions are not met.

3. Non-Returnable Items

Returns and refunds will not be accepted for:

  • Products showing signs of use, wear, or improper handling;

  • Items returned without original packaging or with broken seals;

  • Products damaged after delivery due to improper use or installation;

  • Custom-made or personalized products (if applicable);

  • Products returned outside the allowed return period.

4. Inspection Upon Delivery

IMPORTANT NOTE FOR ALL WATER FILTERS SOLD IN THE ONLINE STORE:

It is the customer’s responsibility to inspect the packaging and contents upon receipt of the product.

🔸The customer has the right to refuse delivery if:
– The packaging is open;
– There is significant damage to the packaging that affects the integrity of the product.
– There is visible damage to the product.

🔸After confirmation of delivery of the product to the address provided by the customer, resulting in receipt of the goods, no claims will be accepted for damage incurred during transportation or for any accidental liability of the courier.

ATTENTION: For any return and/or replacement request due to structural damage to filters purchased from the online store www.brazilianwaterpurifiers.com to be successful, it is essential that the customer immediately send us a video, recorded with their mobile phone, via WhatsApp to our business number [0055(21)95101-2192], clearly showing the structural damage to the filter and packaging, including the space for the recipient’s name and address.
🔸 Please follow this procedure carefully so we can identify and confirm any physical damage to the product, as this visual verification is essential to the success of the entire exchange or return process.

5. How to Request a Return or Refund

To request a return or refund, please contact our customer support team by email:

📧 contact@brazilianwaterpurifiers.com

Please include the following information:

  • Full name

  • Order number

  • Reason for return

  • Photos or videos (if the product arrived damaged)

After review, we will provide return instructions and the return shipping address, if applicable.

6. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer;

  • We strongly recommend using a trackable and insured shipping service;

  • Brazilian Water Purifiers is not responsible for lost or delayed return shipments.

The returned product must arrive at our facility within 14 days of return approval. Returns received after this period will not be eligible for a refund.

7. Refund Processing

Once the returned product is received and inspected:

  • Refunds will be issued for the product price only;

  • Original shipping fees are non-refundable;

  • Refunds will be processed using the original payment method whenever possible.

Refund Timelines

  • Credit card refunds may take up to two billing cycles to appear, depending on the payment provider;

  • Processing times may vary based on banks and payment gateways.

8. Customs Duties and Taxes

All products are shipped internationally from Brazil.

  • Any customs clearance fees, duties, or taxes charged by the destination country are the sole responsibility of the customer;

  • These fees are non-refundable under any circumstances.

9. Chargebacks and Disputes

Customers are encouraged to contact Brazilian Water Purifiers before initiating a chargeback.

Unauthorized chargebacks or disputes may result in account suspension and refusal of future orders.

10. Policy Updates

Brazilian Water Purifiers reserves the right to modify this Refund & Return Policy at any time. Changes will be posted on this page.

Continued use of the website constitutes acceptance of the updated policy.

11. Contact Information

If you have questions regarding returns or refunds, please contact us:

📧 contact@brazilianwaterpurifiers.com

Last updated: January 2026