Refund & Return Policy
Refund & Return Policy
This Refund & Return Policy applies to purchases made on https://brazilianwaterpurifiers.com/ and is designed in accordance with applicable United States and Canadian consumer protection laws.
By completing a purchase on our website, you agree to the terms outlined below.
1. General Policy Overview
Brazilian Water Purifiers strives to ensure customer satisfaction. However, due to the nature of our products and international shipping, returns and refunds are subject to specific conditions.
Unlike European Union regulations, there is no automatic right of withdrawal under U.S. and Canadian law for online purchases. Refunds and returns are therefore governed by the policies disclosed at the time of purchase.
2. Eligibility for Returns
A return request may be accepted under the following conditions:
The request is made within 14 calendar days of the delivery date;
The product is unused, undamaged, and in the same condition as received;
The product is returned in its original packaging, including all labels, seals, manuals, and protective elements;
The product has not been installed, altered, or used.
Important: Returns will not be accepted if any of the above conditions are not met.
3. Non-Returnable Items
Returns and refunds will not be accepted for:
Products showing signs of use, wear, or improper handling;
Items returned without original packaging or with broken seals;
Products damaged after delivery due to improper use or installation;
Custom-made or personalized products (if applicable);
Products returned outside the allowed return period.
4. Inspection Upon Delivery
Customers are responsible for inspecting the package upon delivery.
You have the right to refuse delivery if:
The package has been opened;
The packaging shows significant damage;
There is visible damage to the product.
Once the order has been accepted, claims related to shipping damage or carrier liability will not be accepted.
5. How to Request a Return or Refund
To request a return or refund, please contact our customer support team by email:
📧 contact@brazilianwaterpurifiers.com
Please include the following information:
Full name
Order number
Reason for return
Photos or videos (if the product arrived damaged)
After review, we will provide return instructions and the return shipping address, if applicable.
6. Return Shipping Costs
Return shipping costs are the responsibility of the customer;
We strongly recommend using a trackable and insured shipping service;
Brazilian Water Purifiers is not responsible for lost or delayed return shipments.
The returned product must arrive at our facility within 14 days of return approval. Returns received after this period will not be eligible for a refund.
7. Refund Processing
Once the returned product is received and inspected:
Refunds will be issued for the product price only;
Original shipping fees are non-refundable;
Refunds will be processed using the original payment method whenever possible.
Refund Timelines
Credit card refunds may take up to two billing cycles to appear, depending on the payment provider;
Processing times may vary based on banks and payment gateways.
8. Customs Duties and Taxes
All products are shipped internationally from Brazil.
Any customs clearance fees, duties, or taxes charged by the destination country are the sole responsibility of the customer;
These fees are non-refundable under any circumstances.
9. Chargebacks and Disputes
Customers are encouraged to contact Brazilian Water Purifiers before initiating a chargeback.
Unauthorized chargebacks or disputes may result in account suspension and refusal of future orders.
10. Policy Updates
Brazilian Water Purifiers reserves the right to modify this Refund & Return Policy at any time. Changes will be posted on this page.
Continued use of the website constitutes acceptance of the updated policy.
11. Contact Information
If you have questions regarding returns or refunds, please contact us:
📧 contact@brazilianwaterpurifiers.com
Last updated: January 2026